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Quick answers for shoppers and stores. Still stuck? We’re one email away.
Why you got one, how the link works, and what happens to your email.
How the AI chat works, editing your draft and choosing your rating.
How reviews are verified and what we do about spam and abuse.
What we store, what is public, and how to request deletion.
Connecting The Shopinion, triggers, replies, insights and rewards.
How AI usage is metered to your usage.
A store you bought from (or contacted support) invited you to review your experience. The link is single-use and tied to your purchase.
Never. Your email only verifies the purchase. You choose the display name on your review, or stay anonymous.
Reviews are invitation-only and follow a real order or support contact. We also screen for spam and abuse before publishing.
Yes. Email us and we’ll remove or anonymise it.